Privacy Policy

How we collect, use, disclose, store, and protect your information across KMSS CRM and our other services.

Last Updated: July 22, 2026

At KM Software Services Sdn. Bhd. ("KM Software Services", "KMSS", "we", "our", or "us"), we value and respect your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you access our website, kmsoftwareservices.com, use our products, or engage our services.

By accessing our website or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. About KM Software Services

KM Software Services Sdn. Bhd. is a Malaysian technology company providing:

  • Custom Software Development
  • KMSS CRM
  • Website Design & Development
  • Mobile Application Development
  • Digital Marketing Services
  • WhatsApp Business API Solutions
  • Social Media Integrations
  • Educational Support Services (KM Academic Success)
  • Cloud & Hosting Solutions
  • Consultancy & Professional Services

Our services may be delivered through websites, software applications, APIs, CRM platforms, and third-party integrations.

2. Information We Collect

We may collect the following information:

Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Company Name
  • Job Title
  • Billing Address
  • Payment Information
  • Government or Business Registration Information (where applicable)

Technical Information

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Website Usage Data
  • Cookies and Analytics Data

Service Information

  • Support Requests
  • Project Details
  • Communication History
  • Uploaded Files and Documents
  • User Preferences
  • Account Activity Logs

3. Third-Party Integrations

Our products and services may integrate with third-party platforms and providers, including but not limited to:

  • TikTok
  • Meta (Facebook & Instagram)
  • WhatsApp Business API
  • Google Services
  • Stripe
  • PayPal
  • Airwallex
  • FPX
  • Billplz
  • SenangPay
  • Cloud Hosting Providers
  • Analytics Platforms

Information collected through these integrations is used solely to provide authorized services and improve user experience.

4. TikTok and Messaging Integrations

KMSS CRM may utilize messaging APIs and integrations to facilitate customer communications.

Where authorized by users, we may process:

  • TikTok Messages
  • WhatsApp Messages
  • Facebook Messenger Communications
  • Instagram Messages
  • Customer Support Interactions

Such information is used exclusively for:

  • Customer Relationship Management
  • Communication History
  • Support Services
  • Business Operations
  • Analytics and Reporting

KM Software Services does not sell, rent, or disclose messaging data to unauthorized third parties.

5. How We Use Your Information

We may use your information to:

  • Provide products and services
  • Process transactions and invoices
  • Manage customer accounts
  • Deliver customer support
  • Improve our products and website
  • Conduct analytics and reporting
  • Maintain security and fraud prevention
  • Comply with legal obligations
  • Communicate service updates and announcements

6. Payment Information

Payments are processed securely through authorized third-party payment gateways.

KM Software Services does not store complete:

  • Credit Card Numbers
  • Debit Card Information
  • Banking Credentials
  • Payment Authentication Data

Payment information is subject to the privacy policies and security practices of the respective payment providers.

7. Cookies and Analytics

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Analyze website traffic
  • Remember user preferences
  • Enhance user experience

Users may disable cookies through their browser settings; however, certain features may become unavailable.

8. Data Sharing

We may share information with:

  • Authorized employees and contractors
  • Third-party service providers
  • Payment gateway providers
  • Hosting providers
  • Legal and regulatory authorities (where required by law)

We do not sell personal information to third parties.

9. Data Retention

We retain information only for as long as necessary to:

  • Provide our services
  • Fulfill contractual obligations
  • Comply with legal requirements
  • Resolve disputes
  • Enforce our agreements

Upon request, eligible information may be deleted, subject to applicable legal and business obligations.

10. Data Security

KM Software Services implements commercially reasonable safeguards, including:

  • SSL Encryption
  • Secure Authentication Mechanisms
  • Role-Based Access Controls
  • Firewalls
  • Regular Backups
  • Security Monitoring

While we take reasonable steps to protect your information, no system can guarantee absolute security.

11. International Data Transfers

Your information may be processed or stored outside Malaysia through trusted third-party providers and cloud infrastructure partners.

By using our services, you consent to such transfers where necessary to provide our products and services.

12. Your Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion of personal data.
  • Request data portability.
  • Withdraw consent where applicable.
  • Lodge complaints with relevant authorities.

Requests may be submitted to: info@kmsoftwareservices.com

13. Children's Privacy

Our services are not intended for individuals under the age of 18 without parental or legal guardian consent.

We do not knowingly collect personal information from minors.

14. Third-Party Links

Our website may contain links to third-party websites and services.

KM Software Services is not responsible for the privacy practices or content of external websites.

Users are encouraged to review the privacy policies of third-party providers before interacting with their services.

15. Changes to This Privacy Policy

KM Software Services reserves the right to update or modify this Privacy Policy at any time.

Changes will be published on our website, and continued use of our services constitutes acceptance of the revised policy.

16. Contact Information

For questions, concerns, or requests relating to this Privacy Policy, please contact:

KM Software Services Sdn. Bhd. (1308207-U)